Please Read the following notes before proceeding to the message board forum

All and any complaints will be checked and verified by ITRA first by consultation with both parties to the complaint.

If the problem cannot be resolved at that stage then the complaint will be put to the members on the complaints forum message board where all members will have a say, if they so desire and then ultimately a vote on what action is to be taken.

The vote on any suggested action will only be made when a minimum of 30 days has elapsed and after full discussion and consultation has been made by all interested parties.

The 30 days will begin to count when the Forum Chairman and Board Moderator so decides but within 90 days of the lodging of the complaint with ITRA unless circumstances dictate otherwise. All members will be kept informed of any changes or movement in that regard on the message board.

The decision or decisions of the majority of the members in a vote in this forum will prevail. However, the Forum Chairman will have the final say on what discipline to impose, if any, and will have a deciding vote in the event of a 50-50 result.

Once a decision has been made on a discipline or not and posted, both parties to the complaint will have another 30 days from the date of posting to challenge the ruling. If no challenge is forthcoming, the ruling will become effective at Midnight on the 30th day after posting. The Forum Chairman will preside over a randomly chosen committee of five in the event of a challenge who will review the circumstances of the original complaint and the challenge.

When the five have voted the majority will prevail. There can be no tie and their decision will be final and all parties will be expected to abide by the ruling. Either party to the complaint will have the right to accept or reject the ruling, however, in the event that the ruling is rejected by either party the Chairman reserves the right to terminate or suspend the membership of ITRA of either party and place such expulsion or suspension on the Notice Board of the Association and inform all members.

Expelled Member

Any member expelled can apply for reinstatement after 90 days. During the time and from the moment of the expulsion the member may not use the ITRA logo on their letterhead or indicate in any way that they are members of ITRA. ITRA reserves the right to take legal and any other action deemed necessary against any such expelled member who purports to be a member of the Association by continuing to use the Association Logo on their Letterhead, business cards, website, or any other advertising medium.

Suspended Member

A suspended member may continue to show the ITRA logo and advertise the fact of membership during the term of any suspension. During such suspension he will not be able to lodge a complaint against anyone or use the services of ITRA. However, if, during the term of the suspension any other complaint is received and proven which results in another suspension the suspended member will not be able to use the ITRA logo as for an expelled member.

If three complaints are received against a member resulting in a suspension each time. The member will automatically be expelled from the Association at the end of the third period of suspension for not less than three years. The expelled member may then re-apply for membership to ITRA in the usual way.

The Forum Chairman will be the Head of ITRA and in his absence, The Secretary General of the Association at the time.